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Frequently Asked Questions

My door fob has stopped working. What should I do?

The LHPA cannot offer an emergency service, but please email [email protected] and we will arrange a date and a time to replace / reset your fob. Please include the colour of your faulty fob when you contact us.

For urgent matters please phone the committee Duty Officer 07305-474-061 Mon-Fri between 9am-5pm.

I need a new door fob. What should I do?

Please complete the form Application for Main Door Security Fobs.  Please email [email protected] and we will send you a copy of the form.  The form contains instructions for payment and how to submit the form once completed.

I have lost my door fob. What should I do?

Please report this immediately by email to [email protected]  or phone the committee Duty Officer between business hours  07305-474-061. Please include the flat number and colour of the lost fob.

I have noticed a problem with the building. How do I report it?

If it is not an emergency please email [email protected].  In an emergency please phone the committee Duty Officer 07305-474-061.

How do I arrange an electricity meter reading/ top up / works access?

Meter readings and top-ups are being done weekly by a committee member, please email by 5pm Wednesdays [email protected] including flat number. Contact the same email for works access to meters, providing at least 48 hrs notice.

I want to join the Leisure Suite. How do I apply for membership?

The website provides detailed advice under memberships.  Please read this and then email [email protected] and you will be sent the appropriate form.

There is an issue with the equipment in the Leisure Suite. How do I report it?

Please email [email protected]

What are the opening times for the Leisure Suite?

Currently the Leisure Suite is closed in line with Scottish Government advice.  We review this regularly.  Opening times can be found on the website under opening hours.

I would like to have a social event in the Leisure Suite. How do I apply?

At the moment we are not running any social events in the Leisure Suite due to COVID-19.  All proposed social events are discussed at committee.  Please email [email protected] and we will look at your proposal.

I have a bike. Where can I store it?

Please contact [email protected] and someone will respond. There is a small locked bike store in the south end of Lothian House, but sometimes there is a waiting list for residents to use this. A security deposit applies.  Bikes must not be left in the common areas at any time.

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